CaRes

Airlines can cut their establishment costs in the UK market by using Flight Directors.

We are committed to offering a cost-effective outsourced contact centre solution to all airlines in the UK, who wish to transfer fixed to variable costs.

We call it CaRes (Complementary Airline Reservations) where the name expresses exactly what we stand for and the service we offer makes the job of a local General Manager and/or their sales team easier every day.

In addition to seven days a week call answering, Flight Directors offer a local presence for webchat, email responses and social media enquiries, all in the name of the airline, adhering strictly to the policies of the airline and adopting the unique character of the airline to help your passengers. Particularly In this time of uncertainty, consistency and professionalism at all points of customer contact is essential. Using state of the art contact centre technology and experienced agents, the airline gets full transparency of reporting and its passengers get access to live agents through whatever communication they choose, all at a low price, possible through our out of London location and focus on employing great people in a flexible way.

2021 will be a defining year for airlines looking for passenger growth from the UK, Flight Directors can help at a variable cost, free of fixed overheadsand wages, that will only grow as your revenue grows. Contact us for details of our outsourced CaRes service and be surprised at how we can change your economics in our competitive marketplace.

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